Order Placement
Next Day Delivery
Cut-off: 12:00 am | Delivery 1:00 – 4:00 pm
- All orders placed by 12:00 midnight will be delivered the next day between 1:00 pm and 4:00 pm.
- Orders placed after 12:00 midnight will be delivered on the second day after the order is placed.
Weekend Orders
Orders placed on Friday, Saturday, and Sunday will be delivered on Monday from 1:00 pm – 4:00 pm.
Shipping
Expected Delivery Time
Deliveries will be made between 1:00 to 4:00 on the scheduled delivery day.
Notification of Delivery
You will receive an automated notification a day before the scheduled delivery date, as well as on the day of the delivery itself. This is to ensure you are well-informed and prepared for the arrival of your order.
Change in Delivery Schedule by Customer
Customer must notify us of any change in the delivery time or delivery day 12 hours ahead of the delivery time.
Orders containing made-to-order products, such as hummus and garlic sauce, will not be eligible for changes to the delivery day. However, under special circumstances, we may facilitate delivery on the day following our scheduled delivery day.
Notification Method
Please notify us via text at +63 966 811 1733.
Failure to Receive Delivery
In the event that you are unable to receive the delivery of your goods at the specified address and do not have an authorized person available to accept the order on your behalf, we will no longer be able to reschedule or refund the amount paid for your order.
Contact Information
Change Contact Information
Contact our customer support via email at customercare@charlieandangus.com or send an sms or viber message to +63 966 811 1733 containing the details listed below.
Name of recipient, order number, old mobile number and/ or email, and correct mobile number and/or email address.
Change Delivery Address
Contact our customer support via email at customercare@charlieandangus.com or send an sms or viber message to +63 966 811 1733 containing the details listed below.
Name of recipient, order number, old delivery address and new delivery address
Should there be an increase in delivery fee due to the address change, we will recalculate and apply the additional charge.