Exchange Policy
Reporting Period
Any exchange request for damaged, missing or perished items must be reported within 1 hour after the item is received.
Due to the perishable nature of our items, we have implemented a strict reporting policy. It is assumed that customers have thoroughly inspected their items within 1 hour of receipt. As such, reporting of any issues or concerns after this time frame cannot be entertained.
Exchange Process
Upon receiving your exchange request within the stipulated time frame, we will conduct a thorough investigation to ensure eligibility. If you are deemed eligible for a replacement, we will proceed to arrange the delivery of the item(s) based on the next available delivery date.
Eligibility
Only items that pass our inspection and/or are in their original condition and packaging are eligible for exchange.
Cancellation Policy
Cut-off Period
Cancellation of orders may be done before the cut-off period, please check our Order and Shipping Information for cut-off period.
Cancellation Process
To cancel your order, please contact our customer service team at +63 966 811 1733. Please provide your name, number and reason for cancellation.
Refund
Upon successful cancellation, your refund will be processed within 7 to 12 business days. Please note that transaction fees will be deducted from the refund amount.
Please be aware that failure to cancel an order before the cut-off date, especially for items that are made-to-order, may result in the cancellation request not being granted.
Refund Policy
Eligibility
Refunds are only applicable for orders that have been successfully canceled within the cut-off period.
Transaction Fees
A transaction fees will be deducted from the refund amount. This fee covers the processing costs associated during the initial payment and refund process.
Refund Timeline
Once the refund is processed, it may take 7 to 12 business days for the amount to be credited back to your original payment method.
Contact Information
If you have any questions or concerns regarding our Policy, please feel free to contact our customer service team at customercare@charlieandangus.com. We are here to assist you and ensure that your shopping experience with us is a pleasant one.